Telehouse - Core Router BGP1 Reload
Major incident
Core Network
East
Router1
2022-12-05 13:19 BST
· 15 minutes
Updates
Update
December 14, 2022 · 10:47 BST
Cisco determined the cause was a software bug forcing a crash/dump/reload.
However we were already aware of a disparity in versions between our core routers, and the updated verion had already been loaded to this device, pending a maintenance notice over the Christmas period to reload it.
While not what was intended, the crash/dump forced the reload to the requested stable version.
Apologies for the inconvenience
De-escalate
December 5, 2022 · 13:40 BST
Service was returned at 13:30 once the router fully reloaded.
We have a number of crash event logs which will be raised with the vendor following this update.
Apologies for the inconvenience.
Issue
December 5, 2022 · 13:29 BST
We are reporting a router crashdump/reload affecting a large number of our customers and are presently investigating urgently.
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