Inbound/Outbound Calls failing
Major incident
VoIP Services
Call Handling
2022-01-11 12:21 GMT
· 11 minutes
Updates
Resolved
January 11, 2022 · 12:37 GMT
Investigation revealed a number of call handling modules lost communication.
Service was restored by restarting these in the correct order.
Apologies for the inconvenience caused.
De-escalate
January 11, 2022 · 12:33 GMT
Normal call traffic has resumed.
At present we are awaiting an update from the carriers as to the cause.
Issue
January 11, 2022 · 12:28 GMT
Reports are showing issues with trunk call traffic, noted as 12:21.
Presently investigating.
← Back