Inbound/Outbound Calls failing
Major incident
VoIP Services
Call Handling
2022-01-11 12:21 BST
· 11 minutes
Updates
Resolved
January 11, 2022 · 12:37 BST
Investigation revealed a number of call handling modules lost communication.
Service was restored by restarting these in the correct order.
Apologies for the inconvenience caused.
De-escalate
January 11, 2022 · 12:33 BST
Normal call traffic has resumed.
At present we are awaiting an update from the carriers as to the cause.
Issue
January 11, 2022 · 12:28 BST
Reports are showing issues with trunk call traffic, noted as 12:21.
Presently investigating.
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